Refund and Exchange Policy

The Money of Love online store is happy to offer customers a refund or an exchange for items purchased online. The item(s) must be unworn, unwashed, unused, in original condition with all labels / tags attached and returned within 48 hours of receiving your product. Please note: we only accept items purchased online, returns may take up to 48 hours to process. Proof of online purchase/order number must be filled out on the returns or exchange form.
Returns are only accepted via post not in person.

The Money of Love online store is not liable for the loss of item being returned using this service. The costumer must organize the return shipment and is liable for the cost of the shipment return. We advise you to use a tracking system for your package and also an insurance service.

If you want to exchange your purchased item, please note that the exchanges items are subject to availability. If your product is not available to be exchanged you will be refunded with the proper amount or you will be provided with items of your own choice from the list of items available in our store.
The Money of Love online store will exchange your purchased items, provided the item has not been worned, washed, and has intact tags and packaging. All return packages must contain the proof of online purchase and the return and exchange form.

Steps to return the purchased product:

  1. Fill in your return form, included in the original package. If for any reason you don’t have one in your package please download and print it HERE
  2. Carefully re-package your product, and include the return form
  3. To make sure your package will arrive at our headquarters we included in your package an address sticker. Please attached this address sticker on the return package.
  4. Please complete your name and address on the back of the package
  5. Send the return package

Refunds are online available on products purchased on full price. Money of Love online store will not refund products purchased during sale periods.
You will be refunded the proper amount (excluding shipping costs) within 5 days after the package arrives at our headquarter. Please provide on the refund form the correct bank and credit card informations. The Money of Love online store is not liable for any delays due to the bank policy.
The Money of Love online store will not credit customs and duties paid on your refund or exchange package.

The Money of Love online store will not pay customs and duties on your purchases goods. Customs are not included in the shipment cost. This will be charged separately.

Depending of the countries where we ship, different customs and duty charges apply. For these costs we are not to be made responsible. Please send us an inquire with your area of interest or concern and we will respond within 48 hours.

We much appreciate having you as our client; we wish to satisfy your needs at the best we can create a win-win situation for both sides.
We thank all of those who choose to do business with us , much appreciate investing in Money of Love Brand, as you greatly assist by doing so, in us reaching ever greater number of people with inspired messages that transforms lives, bringing light and joy where darkness laid before. Also we thank all of you that choose to use our products as your gift purchases, and the Money of Love bags as your ideal packaging for wrapping up presents for your loved ones.

Thank you,
Love and grace
A`ime Cristie and Money of Love team